Shipping & Returns

Shipping

FREE SHIPPING ON ORDERS ABOVE 50$ CAD.

Once your order has been placed, you will receive an order confirmation within 24 hours of your purchase. 

Kindly allow us 3-5 business days to process and ship it. For all orders within Canada and the US, we will use Canada Post or UPS as the shipping carrier. Once shipped, orders are estimated to arrive within 1 week. Rest assured, you will receive an email to keep you updated on the status of your order.

To ensure a smooth delivery, please make sure to input your address accurately, including your apartment number.

Note: Please be aware that SAIO holds no responsibility for packages delivered to incorrect addresses provided by the customer. Additionally, we are not liable for any stolen packages after they have been delivered.

Returns

Our return policy lasts for 10 days from the date of the item delivery. Within this period, you can request a return for your purchased item.

To be eligible for a return, the item must be in the same condition as you received it, unused or unworn, with all original tags and packaging. Additionally, you will need to provide the receipt or proof of purchase.

Note: Returned shipping and handling charges are the responsibility of the customer.

To initiate a return, please contact us at saio.store.accessoires@gmail.com. If your return request is accepted, we will provide you with detailed instructions on how and where to send the package. Please note that we cannot accept items sent back without prior return approval.

Our recommendation is to utilize a tracked shipping method since we cannot assume responsibility for any lost items.

For any questions or concerns regarding returns, feel free to reach out to us at saio.store.accessoires@gmail.com. We are here to assist you with your return process.

 

Refund 

Please note that we do not refund the original shipping cost. 

After we receive and inspect your return, we will promptly notify you about the status of your refund request. If your return is approved, the refund will be processed automatically to your original payment method. Please be aware that it may take some time for your bank or credit card company to process and reflect the refund on your account. We appreciate your patience during this process.